"Decafold" means tenfold. We implement, customize and extend Dynamics 365 Sales, Customer Service and Field Service, so the product fits the way your teams work instead of the other way round.
We cover functional and technical work, so one team takes your requirement from workshop to a deployed, supported Dynamics 365 solution.
Lead-to-cash setup with sales processes, pipeline views, product catalogues, price lists, quote templates and sales dashboards.
Case routing, queues, entitlements and SLAs, email-to-case, knowledge base and service dashboards for support teams.
Work orders, incident types, bookable resources, the schedule board, agreements and the mobile app for technicians.
Custom tables, forms and business rules, plus plugins, custom APIs and form scripts for logic configuration alone cannot handle.
Approval and notification flows, integration with ERP and other systems through Azure, and quote, invoice and report documents generated from CRM.
Automated Dev to UAT to Production deployments, post go-live support and upgrades, and Copilot features added when you're ready.
Workshops with your users to map processes and agree on measurable goals.
Solution blueprint, data model and user stories you can review before build starts.
Sprint-based delivery with demos, UAT support and automated deployments.
Cut-over, training and ongoing support, with AI and automation added as you scale.
Both founders are Dynamics 365 Customer Engagement specialists, so every project is led by people who have built these solutions themselves.
Co-founder & Designated Partner · CEO & Head of Delivery
Senior Microsoft Dynamics 365 CE consultant with 9+ years of experience and 10+ end-to-end implementations across Sales, Customer Service and Field Service. Leads solution architecture, customization, C# plugins, Power Automate, Azure integrations and DevOps CI/CD.
Co-founder & Designated Partner · Managing Director
Microsoft Dynamics 365 CE consultant who leads client relationships, business development and company operations. Brings hands-on D365 Sales, Customer Service and Field Service experience to every engagement, from pre-sales to go-live.
D365 Functional Consultant
Runs requirement workshops, configures Dynamics 365 apps, writes test scripts and trains end users so every rollout is adopted, not just deployed.
D365 Technical Consultant
Builds customizations and extensions: forms and JavaScript, C# plugins, Power Automate flows and integrations that make Dynamics 365 fit each client's process.
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